Restore an Export Pass
- Open any completed garden plan.
- Scroll to the Export Pass section.
- Enter the code in the form
GRDV-XXXX-XXXX-XXXX-XXXX. - Select Restore. A successful check stores a time-limited entitlement token on that device.
Offline access
After successful online validation, exports may continue for up to seven days during a temporary Worker outage. The browser must reconnect to refresh the entitlement. Clearing browser site data removes the cached token but does not revoke the underlying purchase.
Where the code appears
The full code appears on the successful purchase page and in a downloadable plain-text license receipt. Stripe’s payment receipt proves the transaction but does not need to contain the license code at launch.
Refunds and disputes
A refunded, disputed, or manually revoked entitlement fails its next online validation. A short cached token can continue until it expires. Your garden plan is never deleted because license validation fails.
Contact
For payment and license problems only, email support@gardiv.com. Include the Stripe receipt reference, purchase date, and a description of the problem. Do not send card details or a complete license code by email.